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FAQ

Orders

 

Order cancellations.

Should you wish to cancel your order you can do so within 14 working days. You should do so in writing by email to info@afrohairsolutions.co.uk with your name, address and order number with Cancellation in the subject line of your email.

 

A full refund minus any postage costs should they be incurred will be given as soon as possible and no later than 30 days.

 

If you would like to cancel an order please let us know as soon as possible, so we can cancel it before it is dispatched. If your order has been despatched please follow the returns policy.

Our returns policy lasts 14 days. If 14 days have gone by since you received your goods unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return you must advise us in writing by email to: info@afrohairsolutions.co.uk, stating your name, address and order number and Returns in the subject line of your email. It is your responsibility to return the goods to us and we strongly advise you use a Royal Mail Track & Send service, we shall not take any responsibility for goods returned to us that are lost or do not reach us.

 

We endeavour to package our goods in a condition suitable for postage and to reach you undamaged, if however your goods reach you in a damaged condition please email us within 48 hours so we can advise you and we can investigate the damages with the postal company.

Refund policy

Late or missing refunds

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you haven’t received a refund yet, first check your bank account again.

 

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@afrohairsolutions.co.uk.

Shipping

Returns

Delivery is from 4 working days - from the moment you submith your order, because everything is made to order. Delivery is from Monday to Friday

Delivery